Legal

Refund, Cancellation and Dispute Policy

Effective 4 November 2026 · Last updated 4 November 2026

Key points

  • Digital products only. We sell licence keys for our Windows apps. Nothing is shipped, so there is nothing to return.
  • All sales are final. We do not give refunds for any paid plan (Monthly, Yearly or Lifetime), in full or in part, except where the law requires one, for billing errors, and for charges made without the cardholder’s permission.
  • Try the Free Plan first. It is free, needs no card, and lets you download 2 series a day on each computer, with every episode.
  • Cancel any time. Monthly and Yearly plans renew automatically until you cancel. You can cancel online at any time, or ask us to cancel for you. Your paid access continues until the end of the period you have already paid for.
  • “Lifetime” means the life of the product, not your life. It is a one-time payment that lasts until the app is discontinued, and then ends with no refund.
  • Charged twice, charged the wrong amount, or bought by mistake? Contact us. We correct billing errors, and we may help with a mistaken purchase.
  • Please contact us before you dispute a charge. A chargeback turns off the key from that purchase at once.

This summary is for convenience only. It does not replace the full policy below or our Terms of Service.

1. About this policy

1.1 Who we are. This policy is from FireCode LLC (“FireCode”, “we”, “us”, “our”), 334B Lexington Ave, New York, NY 10016, United States. It forms part of our Terms of Service.

1.2 What it covers. It covers the paid plans for our apps (Hongguo Downloader, TikTok ShortDrama Downloader and PineDrama Downloader): the Monthly Plan (US$9.99 a month), the Yearly Plan (US$29.99 a year) and the Lifetime Plan (US$59.99, one-time payment).

1.3 Purchases on an app’s own website. Each app’s website also publishes a Refund Policy, with the details of that app’s checkout: Hongguo Downloader, TikTok ShortDrama Downloader and PineDrama Downloader. It follows the same rules as this policy. For a purchase made on an app’s website, the policy shown there applies where it is more specific.

2. Digital products: no returns

We sell digital products only: licence keys that unlock our apps’ paid features. Nothing is shipped, so there are no physical goods to return. Once a licence key has been delivered to you, it cannot be returned.

3. Before you buy: try the Free Plan

3.1 The Free Plan. Every app has a Free Plan. It costs nothing and needs no card. It lets you download 2 series (titles) on each computer every day, with every episode. A whole series counts once, however many of its episodes you save, and the count resets at 00:00 UTC each day. The Free Plan needs an internet connection.

3.2 Check that the app works for you. Before you buy, please use the Free Plan to check that the app installs and runs on your computer, works with your internet connection, finds the titles you want in the quality you expect, and does what you need. Please also check that you may lawfully use the app where you live. No refund is given if you later decide, or find out, that you cannot use it where you are.

4. Refund policy

4.1 All sales are final. We do not give refunds for any paid plan, in full or in part. This includes unused time, part of a month or a year, a renewal you forgot to cancel, and a plan you no longer use.

4.2 When we do refund. We refund: (a) where the law requires a refund (section 10); (b) billing errors, such as being charged twice for the same payment or charged the wrong amount (section 7.1); and (c) charges made without the cardholder’s permission, after we check the report (section 8). We may also, at our sole discretion, help with a mistaken purchase (section 7.2).

4.3 How refunds are paid. A refund is paid back to the payment method used for the purchase. How long it takes to reach you depends on your bank or payment provider. When a purchase is refunded, the licence key from that purchase is turned off and any linked subscription is cancelled.

5. Cancellation policy

5.1 Automatic renewal. The Monthly Plan and the Yearly Plan are subscriptions that renew automatically. Unless you cancel, the payment method you used is charged on each renewal date, plus any tax shown at checkout. The Lifetime Plan is a one-time payment and never renews.

5.2 You can cancel at any time, online.

  • A subscription bought through PayPal: in your PayPal account, open Settings → Payments → Automatic payments, choose the subscription and cancel it. PayPal then stops all future payments for it.
  • A subscription bought by card before 3 November 2026: in the app, choose “Manage subscription”. We email a secure link to the billing portal, to the address you used at checkout, where you can cancel it.
  • By email: write to support@firecodellc.app with the subject “Cancel my subscription”, from the email address you used at checkout (or include that address and your licence key). We cancel it and confirm by email.
  • On Telegram: message @M4st3r0 with the email address you used at checkout.

5.3 When it takes effect. Your cancellation is complete when you confirm it in your payment account or the billing portal, or when we receive your cancellation email or message. You will not be charged for any renewal after that.

5.4 Your access continues to the end of the paid period. Cancelling stops your next renewal. Your paid access continues until the end of the period you have already paid for. After that, your licence key expires and the app returns to the Free Plan. Files you have already saved stay on your computer.

5.5 No refund of charges already made. Cancelling does not refund a charge that has already been made. To avoid the next charge, cancel before your renewal date. Uninstalling the app, deactivating your computer or not using the app does not cancel a subscription.

5.6 Reminders and receipts. You receive a receipt after each payment. For Yearly Plans, we email you a reminder before each renewal.

5.7 Price changes. We tell you by email before a new price applies to your subscription. If you do not want to pay the new price, cancel before that renewal.

6. The Lifetime Plan: what “Lifetime” means

The Lifetime Plan is a one-time payment, with no monthly or yearly fees. “Lifetime” means the life of the product, not your life: it lasts until the app is discontinued, and it then ends, with no refund, full or partial. You get a licence to use the app, not ownership of it.

7. Billing errors and mistaken purchases

7.1 Billing errors. If you were charged twice for the same payment, or charged the wrong amount, contact us (section 11). We check the payment records and correct billing errors by refunding the amount charged in error.

7.2 Mistaken purchases. If you bought the same plan twice, the wrong plan, or a new plan while a subscription was still active, contact us as soon as possible, and please do not activate a licence key you do not need. We will review your request, and we may, at our sole discretion, help you, for example by cancelling an unwanted subscription or reversing a duplicate purchase whose key has not been activated. If we reverse a payment, the key from that payment is turned off.

8. Card fraud and unofficial sellers

If your card or payment account was used to buy one of our plans without your permission, contact us. After we check the report, we reverse the charge and turn off the key. Keys bought with a card the buyer was not allowed to use, and keys bought from anyone other than us or our apps’ own websites, are turned off without a refund from us.

9. Dispute policy

9.1 Contact us first. If you have a problem with a charge or a purchase, please contact us first (section 11), with the details listed there. Most problems can be solved quickly, and we try in good faith to resolve every dispute with you within 30 days.

9.2 Disputes are not a way to cancel. Opening a payment dispute does not cancel a subscription. To cancel, follow section 5.2.

9.3 Chargebacks. If you, or anyone using your payment method, open a chargeback or payment reversal in which your bank or card issuer takes a payment back, the licence key from that purchase is turned off as soon as the chargeback is opened, and any linked subscription is cancelled. If your bank only asks us questions about a payment without taking it back, the key is not turned off automatically: we review the purchase.

9.4 After a dispute. If a dispute is decided in your favor and the payment is returned to you, the licence stays turned off. If you withdraw the dispute, or it is decided in our favor, then at your request we reactivate your key or give you a replacement, unless we may turn it off for another reason under our Terms of Service.

9.5 Records we may use. To respond to a dispute and prevent fraud, we may share with our payment providers, banks and card networks the records of your purchase: what was bought and when, your email address, your agreement to our terms at checkout, the delivery of your licence key, its activation history, and your messages with our support. Our Privacy Policy and the app’s own Privacy Policy explain this.

9.6 Disputes about our terms. Legal disputes are handled as described in section 15 of our Terms of Service.

10. Your rights under the law

10.1 Rights that cannot be excluded. Nothing in this policy removes any right to a refund or other remedy that you have under consumer law that cannot be excluded by contract, for example if an app is faulty or not as described and cannot be fixed within a reasonable time. If such a law applies to you, we provide the remedy it requires. Tell us what the problem is and which country you live in, so that we can check what the law requires.

10.2 Right of withdrawal (EU, EEA, UK and similar laws). Consumers in the European Union, the European Economic Area and the United Kingdom normally have 14 days to withdraw from an online purchase. For digital content, this right ends once supply begins, if you asked for supply to begin immediately and accepted that you would lose this right. Our checkouts ask you to confirm this before you pay; your licence key is supplied as soon as your payment is confirmed. If you ask to withdraw before your key has been delivered (for example, while a payment is still clearing), we cancel your order and return the amount you paid within 14 days, using the same payment method.

11. How to ask for a refund, a cancellation or help with a charge

  • Email: support@firecodellc.app, with the subject “Refund request”, “Cancel my subscription” or “Payment problem”
  • Telegram: @M4st3r0
  • Post: FireCode LLC, 334B Lexington Ave, New York, NY 10016, United States

To help us find your purchase quickly, please tell us:

  • which app you bought;
  • the email address you used at checkout;
  • your licence key, if you have it;
  • the date and amount of the charge; and
  • what happened, and what you would like us to do.

Never send us your full card number, your card security code or your bank login details. We will never ask for them.

12. Changes to this policy

We may change this policy from time to time. We will post the new version on this page and update the dates at the top. A change does not apply to a purchase made before it took effect where it would reduce your rights, and it does not apply to a dispute that you told us about before the change took effect.

By buying a paid plan, you confirm that you have read and agree to this policy and our Terms of Service, and that you have read our Privacy Policy.